At The Michael Sobell Hospice Charity, we are committed to protecting your privacy.  The Fundraising Team is committed to valuing, protecting and respecting your right to privacy at all times.

  • We promise to keep all our supporter information safe and secure
  • We promise we will not share or sell data to any third parties
  • We promise to respect and preserve your right to privacy
  • We promise to be transparent and honest about the way we use the data we collect

This statement has been written in compliance with the requirements of the General Data Protection Regulation (GDPR) and effective from 25 May 2018.

For the purposes of the GDPR, the data controller is The Michael Sobell Hospice Charity, Mount Vernon Hospital, Rickmansworth Road, Northwood, Middlesex, HA6 2RN. Contact Tel: 020 3826 3267


What information we collect

We will obtain the following personal information about you:

  • Name
  • Address
  • Telephone Number
  • Email
  • Gift Aid Status, if applicable and
  • Contact Preferences

How we collect personal information

The above information is collected when you:

  • Sign up to our Newsletter,
  • Make an online donation,
  • Buy something from our online or retail shop, or
  • Register for an event.

We may also receive your personal information when you donate to the The Michael Sobell Hospice Charity, through third party services such as Just Giving, Virgin Money Giving, BT My Donate, Much Loved or Love to Donate.

How we store personal information

Your personal data is stored on our secure database.  Only authorised and fully trained staff and volunteers have access to the database in accordance with GDPR requirements.  Procedures are in place (and continually reviewed) in order to ensure data is protected against unauthorised access, alteration, disclosure or destruction of your personal data stored on our database.

How we use your personal information

We use this information to better understand your needs and provide you with a more personalised service.

This information also helps us:

  • to provide you with further information about our work, services, activities or products that you have enquired about;
  • to process donations / payments we have received from you;
  • to further our charitable aims, including for fundraising activities;
  • to register and administer your participation in events for which you have registered;
  • to process your application for a job or volunteer role with us;
  • for internal record keeping and administration purposes.


Cookies are small pieces of information sent to and stored on your device.  They allow the website to recognise you when you next visit and collect information about how you navigate around the website.  This information helps us to provide you with a personalised version of the MSHC website.

Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser.

The information we collect using cookies is anonymous and is not shared with anyone else.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.  However, this may prevent MSHC from identifying your most preferred pages on our website.

Cookies contains no personally identifiable information but they do use your computer’s IP address to determine where in the world you are accessing the site from, and to track the pages you visit within the site.

From time to time, our website may contain external content or links from other websites.  We recommend you read the privacy and cookie policies of these other sites as they will govern how any information you submit may be used.

Sharing your data

Where information is shared with a third party (for mailing of our newsletter, for example) it is prepared in a password protected format ensuring appropriate controls are in place.  The third party must sign a confidentiality agreement to ensure the data is kept securely and only used for the purpose of the task in hand.

Gift Aid

When a supporter makes a Gift Aid declaration to MSHC, the information is shared with HM Revenue & Customs in order to process the Gift Aid claim.

This information is retained for a period of 6 years as part of HMRC audit requirements.

Please refer to the HMRC Privacy Policy for further details:

Financial Data

Debit or Credit Card transactions are processed through our secure payment provider, Secure Trading Ltd.  Credit card and bank detail information is not retained on our web servers or stored on our database.

Changing your personal /mailing preferences

We would like to use your personal information to keep you up to date with the latest Hospice news and various ways to get involved.  However, if you would like to change the way we contact you, you can update your contact preferences at any time by: