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What to expect when someone you know is a Michael Sobell patient

We recognise how stressful life can be for families and friends of people with a life-limiting illness. We're here to provide support and advice to those closest to our patients and have provided you with answers to the most frequently asked questions about the Hospice below.

Our postal address is:

Michael Sobell Hospice
Mount Vernon Hospital
Gate 3, Off White Hill
Rickmansworth Road

Visitors to the Hospice should input the following postcode into their Sat Nav:

WD3 1PZ which will bring them directly to Gate 3 of Mount Vernon Hospital.

People come into Michael Sobell Hospice to get help with particular symptoms related to a serious illness. This might help with pain or breathlessness or nausea. Some people choose to come in towards the end of their life. We use the combined talents of all our multi-disciplinary team to discover what matters to you and offer the best possible care. We also support your friends and family.

You will be greeted by one of our Nurses who will show you and your family around the Hospice and landscaped gardens. One of our Doctors will then come to meet you with a Nurse to explore your concerns and come up with a plan to help.

We recognise that spending time with the people of your choice is so important and we aim to support you in achieving this. With the current coronavirus pandemic, we are having to restrict the number of visitors to the Hospice and ask visitors to wear a mask at all times. Click here for the latest guidance but our staff will provide you with the most up-to-date guidelines when you arrive.

Your visitors will be asked to sign in and out at Reception and they will be taken to your room when it is convenient for you. If you have visitors arriving after 4.30 pm, they will need to ring the doorbell as our Reception will be closed. A nurse will answer as soon as he or she can.

We want you to feel as at home as possible at Michael Sobell Hospice and we will do all that we can to welcome your visitors.

Visitors can park in any of the hospital car parks for an hourly charge. We have a few free parking spaces adjacent to our Fundraising building (which is the brick building to the left of the Hospice) but these are available on a first-come, first-served basis.

Unfortunately, due to the current outbreak of Coronavirus, we are unable to cater for your visitors and would ask that they bring with them any food or drink that they wish to consume whilst they are here.

We hope to be able to reinstate our hospitality services just as soon as the current pandemic passes.

We suggest your favourite toiletries, nightwear, leisurewear or comfortable clothing (if you are well enough not to be in nightwear all the time), well-fitting footwear (slippers/non-slip socks), your usual walking aid, phone and charger, plus anything to help you pass the time. We will also need to see all your regular medicines. Please feel free to bring in any special personal items, such as your favourite pillow and family photographs.

We would prefer you not to bring items of great value or large amounts of money into the Hospice as we cannot take responsibility for loss or theft unless they have been taken into our safekeeping.

Yes, we can often support this, it just involves talking to your loved one’s Nurse on a particular day.

In addition to our team of nurses and doctors, we have a Physiotherapist to help with mobility and pain, an Occupational Therapist to improve your ability to do everyday activities, a Complementary Therapy and Creative Arts team who will help you to relax, and a Psychotherapist and a Chaplaincy team who will listen to your concerns.

We have close links with local hospitals which provide procedures such as x-rays, scans, surgical procedures and chemotherapy where this is required.

Our average stay is about 1-2 weeks and we will work with you and your family to plan for safe care at home before your discharge. We will liaise with our colleagues in the community to ensure that you have all the support you need when the time is right for you to move on from us.

Sometimes people need longer-term 24-hour care and we will work with you to see how this can be arranged at home or may help you to transfer to a local care home.

We have a beautiful garden tended by our loyal volunteers. This is a place of tranquillity for use by all patients, families and staff.

Yes. Please speak to any member of our staff who will provide you with our WiFI log-in details.

As well as visiting (see above) you are welcome to use your mobile phone to keep in touch with family and friends.

We are also happy to keep them updated if you would like. It would be really helpful if you could nominate one member of your family or a chosen friend for us to speak to who can then keep in touch with everyone else.

The number for the Inpatient Unit is 0208 106 9202 and the Hospice Reception number is 0208 106 9201

We would be very pleased to meet your well-behaved pets as soon as the epidemic settles down.

If you are a smoker do let the Nurses know. There is a designated area outside that you can use. This is only for patients. We are sorry but we must ask you and your visitors not to vape in the building due to fire risks.

You can find out more about the Hospice here

We are regulated and inspected by the Care Quality Commission:-

Care Quality Commission National Correspondence
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161

The Hospice is jointly funded by Michael Sobell Hospice Charity and Hillingdon Clinical Commissioning Group.

The Charity needs to raise £1.9m each year to support the Hospice. You can support the Hospice by making a one off or regular donation here.

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