The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Michael Sobell Hospice Charity will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Michael Sobell Hospice Charity to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Michael Sobell Hospice Charity or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – if you receive a refund you are not entitled to, you must pay it back when Michael Sobell Hospice Charity asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Michael Sobell Hospice Charity by calling 020 3826 2367.

You can increase the amount Michael Sobell Hospice receives from your donation at no extra cost to you by using Gift Aid, a simple and effective way of increasing your donation to charity. The Inland Revenue allows us to claim 25p for every £1 that you donate, with your permission.